Under the authority of the Board of Police Commissioners, the Office of Community Complaints is responsible for protecting the citizen from the possibility of abuse or misconduct on the part of the Kansas City, Missouri Police Department. We are also charged with protecting the members of the police department from unjust and unfair accusations. The Office of Community Complaints is committed to effectively and impartially resolving all complaints involving a citizen's guaranteed right to fair and efficient police protection.
The Complaint Process:
Complaints may be filed at the Office of Community Complaints, Northland Neighborhoods, Inc., the Westside CAN Center, the Ad-Hoc Group Against Crime, or the nearest Kansas City, Missouri police station.
Complaints must be filed within 90 days after the date of the occurrence. Complainants must be at least 17 years of age. Complainants under the age of 17 must be accompanied by a parent or legal guardian who will also be listed as the co-complainant.
The complaint will be reviewed by the staff of the Office of Community Complaints. Complaints will be reviewed by an O.C.C. Analyst to determine if the complaint is appropriate for investigation.
Mediation of a complaint must be initiated by the complainant. Mediation is a voluntary process where the parties in a dispute (i.e. citizen, police officer, other police department employee) meet with a trained mediator that helps the parties work towards a resolution to their problem in a manner that both parties can agree with.
Conciliation is a process whereby a complaint is sent to the Department member’s commanding officer (usually a Major), with a request that both parties (the Department member and the complainant) be contacted to resolve the issues of the complaint.
Those complaints that are deemed appropriate for investigation will be forwarded to the Internal Affairs Unit of the Kansas City, Missouri Police Department. Those complaints which the complainant has requested to have mediated or those complaints suitable for conciliation are forwarded to Analyst/Mediation Coordinator Michael Walker, who will review the complaint.
Mediation and Conciliation
The complainant will be contacted by the Internal Affairs Unit.
The complainant will be required to give a formal, verbal statement regarding the allegations listed in the complaint.
It is imperative that the complainant cooperates with the detectives by providing a formal statement to ensure that the complaint is thoroughly investigated.
If a complainant does not provide a formal statement, the complaint file
The complainant will be contacted by the Analyst/Mediation Coordinator, Michael Walker.
The complainant will be required to re-confirm his or her interest in mediation.
The Department member is identified and a letter stating that a complaint has been filed and the complainant is interested in mediating his or her complaint against the member is sent, along with a request that the member identify whether he or she is interested in participating in mediation.