Questions,
problems and requests for service
The Action
Center was established in 1974 to be a one-stop information and assistance
office and a bridge between citizens and their city government. The Action
Center’s customer service specialists are trained to answer residents’ questions, act on complaints and service requests and solve problems related
to city government.
The Action Center receives an average of 1,000 inquiries
per week; 65 percent of these inquiries are for information
and
35 percent are requests
for service.
The Action Center
not only assists citizens, but also provides valuable services to City
officials by identifying potential problems with services and improving
public relations. If a citizen contacts the Action Center with a complaint
or problem, a customer service specialist contacts the appropriate City
official or department. The complainant is guaranteed a response and timeframe. If the complaint requires more time than
expected, the complainant will receive periodic status
reports until it is solved or an acceptable explanation is provided.
Citizens may request help or report a problem by calling the Action Center,
weekdays between 7 a.m. and 6 p.m. and Saturdays between 8 a.m. and 1
p.m., (816) 513-1313.
Mayor’s Office
on Disabilities
 Since
1981, the Mayor’s Office on Disabilities has served as a resource
center, advocate for people with disabilities and adviser to the mayor,
city council, city manager and city departments. The
office ensures that City services, program activities and legislation
address the needs of citizens with disabilities.
Citizens
may contact the Mayor’s Office on Disabilities, weekdays between
8 a.m. and 5 p.m.,
at (816) 513-2533.
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