The 3-1-1 Action Center
City Hall, first floor
414 E. 12th
St.
Kansas City, MO 64106
Phone: 311 or (816) 513-1313
Fax: (816) 513-1303
E-mail: actioncenter@kcmo.org
 he 3-1-1 Action Center is your central point of contact for City
services. If you need information or have questions about the City, contact
the Action Center by dialing 311. If you need to request a City service or report a problem
with City services, contact the Action Center.
How to contact
the Action Center:
- Visit our office
on the first floor of City Hall weekdays from 8 a.m. to 5 p.m.
- Call our office
at 311 or (816) 513-1313 between 7 a.m. and 8 p.m. on weekdays and 8 a.m. to 5 p.m. on Saturday and Sunday. You may leave a recorded message after office hours.
- Fax our office
at (816) 513-1303.
- E-mail our office
at actioncenter@kcmo.org.
- Complete an online Request
for Service form.
- Mail your report
or request to the Action Center, City Hall, first floor, 414 E. 12th St., Kansas
City, MO 64106.
What
information you will need when contacting the Action Center:
- The exact address
or location or as much information as possible to help us identify the
exact address.
- Length of time
the current situation or condition has existed.
- As many details
about the situation or condition as possible (example: an abandoned
vehicle's make, model, year, color, license plate number). Be as specific
as possible.
- Your name and address
if you would like to receive follow-up information on your request.
What
happens when you make a Request for Service:
- When appropriate,
a request for services (RFS) will be completed by the customer service
staff.
- Each service request
is assigned a number (RFS #) that you can use to track your request
through to completion. You may do this online, by phone, or in person
at the Action Center.
- Service requests
are forwarded to a key contact person in the appropriate department.
The department will take responsibility for a timely response to the
request.
- If you have provided
your name and address, you will be notified in writing when the service
request has been completed.
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