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he City is excited to update you on the success of delivery of basic city services. We are committed to serving you better each day and with additional services and information.
City Hall
3-1-1 Action Center
- Received 366,077 total calls
- Handled 113,685 calls for requests for information
- Resolved 66,798 calls
Aviation Department
- Improved the water quality of the 60-acre Berlin Reservoir at KCI Airport by removing sediment and adding an air bubbling system
- Added four tenants at the Ambassador Building at KCI, which brings occupancy to 65 percent of available space
- Initiated a $22 million construction project on the west side of Downtown Airport to allow faster access to Runway 1-19 and parallel ramp space
Capital Improvements Management Office
- 12th Street streetscape recognized by federal Environmental Protection Agency
- Issued 24 construction notices-to-proceed, totaling more than $57 million
City Planning and Development
- Performed 34,434 construction inspections
- Issued 7,367 construction permits valued at $367.4 million
- Broke ground on townhomes at Beacon Hill
Fire Department/Public Safety
- Received four new “off-road” vehicles for use during grass and brush fires
- Purchased two new aerial platform units that are essential for structural fire suppression and other emergency service assignments
- Conducted complex rescue training at the former Bannister Mall
- Trained and placed 26 new firefighters into assignments throughout the city
Health Department
- Administered 14,190 immunizations to 5,133 children
- Administered 1,853 immunizations to 1,453 adults
- Provided 785 home visits to first-time expectant moms
- Educated 576 children in the Safety Street Program
- Trained 4,935 food handlers on safe food-handling practices
Parks and Recreation Department
- Performed 1,435 safety and cleanliness inspections
- Removed and cleaned 436 incidents of graffiti
- Planted 3,154 trees and pruned 8,700
- Removed 907 damaged and diseased trees
- Mowed 25,941 acres of parkland, boulevards/parkways and public right-of-ways
- Mowed 2,440 acres of land trust lots
- Served 133,418 youth (17 and under) at community centers
Public Works Department
- Collected 57,586 tons of regular and bulky trash
- Collected 12,578 tons of curbside and drop-off recycling
- Sealed 69 miles of lane miles and resurfaced 83 lane miles
- Repaired 4,118 linear feet of sidewalk
- Replaced 6,652 traffic signs
- Repaired 20,669 potholes
Water Services Department
- Repaired 685 water main breaks
- Repaired and replaced 637 fire hydrants
- Repaired 836 service lines
- Repaired 105 valves
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