he Information Technology Department seeks to capture, promote, and support innovative technology solutions. ITD consists of five divisions that provide this service to the other departments and to Kansas City residents: Customer Relationship Management, Enterprise Infrastructure Management, Strategy and Planning, Business Applications Support and Administration.

ITD provides acquisition and maintenance for the following:

Telecommunications -- Includes the City's internal telephone systems; outside telephone service for voice and data; and cellular telephones, pagers, long distance and Internet access. ITD also maintains the accounting system and processes for all telecommunications activities.

Infrastructure design and support -- Provides design and support of the centralized network that connects all City buildings via underground fiber and leased digital connectivity.

Help desk services -- Provides over-the-telephone assistance to City staff on desktop software applications and other centralized software applications (such as Microsoft Word, spreadsheet, database, presentation and Lotus Notes), electronic mail and specialized applications. Supports major system applications (i.e., financial, human resources/payroll, computer-aided fire dispatch, online permitting), desktop hardware and peripherals, mainframe and file server systems.

Web site and intranet support -- Maintains the City Web presence and internal departmental pages. Provides strategies on new technologies with Internet implications such as wireless devices and portals.

Training -- Provides training for desktop software tools and project management.

Technology planning services -- Assists City departments in developing proposals for information technology projects, including cost/benefit analyses, development of technical specifications and requests for proposals. Develops service-level agreements, risk analyses and implementation strategies.

Enterprise project management services -- Provides project management for new or enhanced technologies.

PC Lifecycle Program -- Provides coordination of a lease plan for the uniform placement of desktop workstations, printers and peripherals. Provides on-site support for desktop and telecommunications services.

Enterprise licensing coordination -- Provides record-keeping and requisition of enterprise licenses for Lotus Notes and Microsoft Office products to ensure compliance with copyright laws.

Disaster recovery -- Establishes an ongoing effort to ensure that there are contracts, agreements and plans in place to rebuild or replace any critical system within 48 hours of a disaster. This includes contracts for offsite storage of backups, contracts for on-site and off-site replacement equipment, establishment of a remote recovery site, and agreements with current vendors to supply equipment and services in the event of a disaster.

Enterprise systems -- Maintains support for applications such as PeopleSoft, KIVA, GIS, M5, Revenue and e-mail.