News from City Hall
City Communications Office
City of Kansas City, Mo.
CONTACT: City Communications Office, 816-513-0049
FOR IMMEDIATE RELEASE: Aug. 19, 2010
Software update will temporarily impact City’s 3-1-1 service
A software update by the City of Kansas City, Mo., Information Technology Department, will result in some non emergency software systems at City Hall being temporarily shut down between 7:15 p.m. Thursday, Aug. 19 and 7 a.m. Monday, Aug. 23. This temporary shutdown will have an impact on several departments and offices, including the City’s 3-1-1 Action Center.
“We realize this temporary outage will create some inconvenience for residents as well as the City employees who serve them,” said Jean Ann Lawson of the City’s 3-1-1 Action Center. “However, it is our hope that the long-term system improvements will overshadow this small outage.”
During regular business hours on Friday, Aug. 20, the 3-1-1 Action Center will continue to accept calls. Residents are advised that the software outage will reduce the 3-1-1 Action Center’s ability to rapidly move call information to the appropriate departments. Online service requests made through the City website will capture request information during the outage.
The software update will enhance the functionality of existing systems and improve efficiency by reducing the number of steps involved for certain processes.
Media requests about this issue should be directed to Dennis Gagnon, public information officer 816-513-2659.