News from the Water Services Department
CONTACT: Colleen Doctorian, public information officer, 816-513-0232
FOR IMMEDIATE RELEASE: July 19, 2010
KCMO Water Services began monthly billing July 1st,
manual meter reading fee implemented
On July 1st, the Kansas City, Missouri Water Services Department (WSD)began monthly billing.
“The recent completion of ‘the WAVE’ automatic meter reading installation project has allowed the Department to begin a number of customer service enhancements, including monthly billing, “ said Mable Ramey-Moore, assistant director, Business and Support Unit.
The benefits of “the WAVE” and monthly billing include:
l allowing consumers to be able to budget more efficiently by receiving water bills each month instead of bi-monthly
l a more timely account of your water use, allowing you to be able to make adjustments as needed to avoid higher water bills, especially during the summer months
l the ability to discover service line, plumbing or irrigation system leaks sooner, allowing for prompt repairs and reducing the magnitude of a high water bill caused by leaks
l viewing of daily/monthly water use on our website at www.kcmo.org/water
Some customers may have received a bill in June that was either shorter or longer than their normal bi-monthly (60 day bill). This is necessary so WSD could adjust all customers to monthly billing cycles.
Also, some customers who already receive monthly bills may receive their bill on different days than in the past.
For more information on monthly billing, visit our website at www.kcmo.org/water.
Beginning on June 1st, any account holder who has refused the installation of “the WAVE” automatic meter reading system or has failed to respond to installation requests will be assessed a $16 manual meter reading charge.
To have “the WAVE” automatic meter reading system installed, please call 3-1-1 or 816-513-1313 to schedule an appointment.
Upon installation of “the WAVE” automatic meter reading system, the Manual Meter Reading Charge will no longer be charged to your account.
WSD will also begin an e-billing option for customers later this summer.
E-billing is the e-mail delivery of your water bill. Your bill will be sent directly to your e-mail inbox and will look exactly like your current paper bill.
Registration for e-billing will be available on our website later this summer.
On-line payments, payments by phone, walk-in and drop off locations will continue to be available.
Following the implementation of e-billing, the Department will begin work on a leak notification program that will send an email or telephone notification to customers when “the WAVE” automatic meter reading system detects high water usage.
For more information, contact Colleen Doctorian, public information officer , KCMO Water Services Department at (816) 513-0232.
The Kansas City, Mo., Water Services Department maintains and operates water collection, processing and distribution systems, stormwater management and control systems, and waste water collection and processing systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City region. Operation is funded entirely by fees charged to customers based on their use of products and services, not by taxes.