FOR IMMEDIATE RELEASE: June 17, 2009
Bulky item pickup appointments available online
The City of Kansas City, Mo., Public Works Department’s Solid Waste Division today announced that residents with Internet access are able to schedule Bulky Item Collection appointments online at http://www.kcmo.org/bulky.
Developed as a joint effort by the City’s Information Technology Department, the 3-1-1 Action Center, a division of the City Manager’s Office, and the Public Works Department, the online scheduling system provides an easy to use option for residents with Internet access.
"I commend these three City departments for working together to improve basic services for our residents,” Mayor Mark Funkhouser said. “This idea was brought by staff to A City That Works meeting, discussed, and is a good example of what we can accomplish when all levels of government cooperate."
It is anticipated that the system will reduce call volume into the City’s 3-1-1 Action Center. Residents who prefer calling to make an appointment will still have the option to do so.
“While last years transition of the Bulky program to an appointment system saved the City more than $700,000, the call volume for appointments can exceed the 3-1-1 Action Center’s capacity,” said Elizabeth Gray, call center manager at the City’s 3-1-1 Action Center. “This online system provides a convenient option for many residents and should improve the wait times for those who call the 3-1-1 Action Center.”
The City’s Bulky Item Collection Program provides residents a solution for the disposal of many large household items. More than 4,000 appointments are scheduled each month with collections exceeding 500 tons of bulky material. Information about the Bulky Item Collection program is available at http://www.kcmo.org/bulky.
Media inquiries about the Bulky Item Collection Program or any of the City’s solid waste services should be directed to Dennis Gagnon, public information officer for the Public Works Department, (816) 513-2659.