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City of Kansas City, Mo.


New utility line protection program available to homeowners

The City of Kansas City, Mo., introduces the Service Line Warranty Program, a new, optional program for homeowners that provides low-cost, worry-free warranty protection for water and sewer lines. Homeowners will soon receive program and signup information in their mailboxes. The Service Line Warranty Program is provided through the National League of Cities and administered by Service Line Warranties of America.

"Many residents do not realize they are responsible for the water and sewer lines that travel from the City’s main lines to their houses. If these lines break or leak, repairs can be very expensive," said Councilman John Sharp, who sponsored the resolution authorizing the City to offer this program.

The Service Line Warranty Program will cover water and sewer line repairs up to $4,000 plus an additional allowance of $4,000 for public street or sidewalk cutting, if needed. Homeowners who enroll by Thursday, June 27 can receive a bundled water and sewer line protection package for $120 per year. Homeowners may also choose to sign up for the water line protection package for $61 annually or $5.50 monthly.

“Through this City-endorsed program, which has worked well in many other cities, homeowners can be protected from the high cost of repairing both their water and sewer lines for only $120 a year. That’s a small amount to pay for peace of mind,” Councilman Sharp added.

The program also does not use City funds for administration or promotion.

“This new program is a win-win for the City: it comes at no cost for the City, it helps residents save money on repairs and it educates homeowners on their water and sewer line responsibilities,” said City Manager Troy Schulte.

Schulte added that the program could encourage water conservation and decrease ground pollution, as participating homeowners might report utility service line issues more quickly.

In addition to the benefits for residents, the local economy and the environment, the City will receive a royalty from Service Line Warranties of America, which will provide a new source of revenue to assist needy families with their water bills.

"We are pleased to work with the City of Kansas City, Mo., to offer homeowners an affordable Service Line Warranty program," said Brad Carmichael, vice president of business development for Service Line Warranties of America. “We think Kansas City residents will be pleased with our features and benefits, including a 24-hour repair hotline and the use of local, certified technicians. This keeps dollars in the local economy, an important benefit in these tough financial times.”

Service Line Warranties of America has an A+ Better Business Bureau rating and only uses local contractors who are familiar with the City’s permitting and codes. Service Line Warranties of America is

one of the nation’s largest and most trusted sources of utility line warranties, serving residential customers since 1996. The National League of Cities is dedicated to helping city leaders build better communities, and serves as a resource and advocate for 19,000 cities, towns and villages, representing more than 218 million Americans.

For questions about this service or to enroll, please contact Service Line Warranties of America at 855-999-8806 or visit


City News Releases - 2013

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