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Water Services warns customers about phone scam

Customers asked not to send money or credit card information when contacted by unknown callers

The City of Kansas City, Mo., Water Services Department (WSD) is warning customers about a phone scam, from an unknown source, involving solicitation to pay water bills. WSD reminds customers that:

    if WSD contacts you, the caller ID will never be blocked. The caller ID will display 816-513-0123.

    customers can call 3-1-1 anytime to verify any solicitation regarding Kansas City, Mo., Water Services.

    the waiving of fees or "special deals" is never offered.

    WSD employees always wear ID badges and will always give you the name and number of their supervisor when asked.

    customers should call 3-1-1 (or 9-1-1 if in an emergency situation) to report any concerns.

    customers should never give, to anyone who initiates contact with you, your credit card number, bank account number, date of birth, social security number, or water account number.

    if asked by a telephone caller you do not know, customers should never send cash, check, or money order by messenger or overnight mail.

    customers should never provide personal information over the phone, through the mail or over the Internet, unless you initiated the transaction and you know the person or institution receiving the information.

Anyone who receives a phone call or email as described above should consider it to be a fraudulent attempt to obtain personal account data for an illegal purpose. You should NOT follow any instructions in such a phone call or email.

For more information, please contact Colleen Doctorian, public information officer for the Water Services Department, at 816-513-0232.

The Kansas City, Mo., Water Services Department maintains and operates water collection, processing and distribution systems, stormwater management and control systems, and waste water collection and processing systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City region. Operation is funded by fees charged to customers based on their use of products and services.

Follow Kansas City Water Services on Facebook under Kansas City Water Services and on Twitter at


City News Releases - 2012

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