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City Communications Office

City of Kansas City, Mo.

CONTACT: Mary Charles, city communications officer, (816) 513-1356


City snow removal crews focusing on residential streets

City of Kansas City, Mo., crews assigned to snow and ice removal continue to work creating passable lanes for motorists in residential areas. Residential snow routes have experienced delays as a result of the severity of the winter storm that began Dec. 24.

Because of the heavy snowdrifts, the fleet of residential snow plows mounted on pickup trucks that typically do well in smaller storms often had difficulties. Strong winds creating blowing snow also caused problems as the snow froze to windshields and required drivers to run routes slower than usual. In some cases it was necessary to run two trucks in tandem on routes that normally use one truck.

In addition to the continual, drifting snow delaying completion of the arterial and primary routes so that the larger vehicles could assist on residential routes, many of the larger vehicles were needed to remove snow from the Central Business District last night. More than 500 truckloads of snow were removed from the area last night and crews are scheduled to continue this effort tonight.

Throughout the three-day holiday weekend, a special recorded message on the City's 3-1-1 Action Center's voice mail system advised callers that all available snow removal crews were running routes and that the 3-1-1 Action Center would begin taking individual requests for service regarding snow removal when routes were completed.

As of 4:30 p.m. today, the 3-1-1 Action Center had opened approximately 760 requests for service regarding snow removal and forwarded the requests to the Streets and Traffic Division of the Public Works Department. The 3-1-1 Action Center can be reached by dialing 311 or 513-1313 and is open from 7 a.m. to 7 p.m., Monday through Friday. Requests for service also can be submitted online at

The City's Snow and Ice Plan calls for keeping primary and arterial streets open for traffic. On primary and arterial streets, crews plow curb-to-curb and work around the clock to remove snow and apply salt. On residential streets, the plan calls for providing a passable lane. A passable lane does not require exposed pavement. In addition to plowing, crews assigned to residential streets apply salt on intersections, hills and slick areas.

The City's Public Works, Parks and Recreation and Water Services departments collaborate to remove snow and ice from approximately 900 miles of primary and arterial routes and maintain a passable driving lane on more than 1,800 miles of residential routes.

Media inquiries about ice and snow removal should be directed to Dennis Gagnon, public information officer for the Public Works Department, (816) 513-2659.


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