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News from the Water Services Department

CONTACT: Colleen Doctorian, public information officer, 816-513-0232


Freezing pipes reminder — Water Services Department no longer turns off water

As a reminder, property owners are responsible for their plumbing, and owners must ensure that pipes are protected from freezing during cold weather.

When a customer requests to move in or move out of an address, the Water Services Department does not send someone out to turn the water on or off (the “WAVE” automatic meter reading system makes it possible for WSD to obtain beginning or ending meter readings). The water service remains on at all times unless the property owner makes a specific request for a turnoff and pays a $75 fee.

By taking a few simple precautions, property owners can help protect their pipes from freezing:

    disconnect and drain outdoor hoses

    insulate pipes or faucets in unheated areas and leave a pencil-lead, thin stream of water flowing

    seal off access doors, air vents and cracks

    close the master shutoff valve and drain the pipes

If your pipes do break, and water is leaking in your home, emergency water cut-off is available from the City of Kansas City, Mo. A representative from the City will come to your house and shut the water off. Call 3-1-1 or 816-513-1313 to reach an attendant 24-hours-a-day.

For more information, contact Colleen Doctorian, public information officer for the Water Services Department, at 816-513-0232.

The Kansas City, Mo., Water Services Department maintains and operates water collection, processing and distribution systems, storm water management and control systems, and waste water collection and processing systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City region. Operation is funded entirely by fees charged to customers based on their use of products and services, not by taxes.


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