News from City Hall
City Communications Office
City of Kansas City, Mo.
FOR IMMEDIATE RELEASE: Nov. 10, 2011
Freezing pipes reminder from Water Services
Residents advised to protect pipes
The City of Kansas City, Mo., reminds residents that the City’s Water Services Department no longer turns water on or off when residents move in and out, and it is the residents’ responsibility to ensure their water pipes are protected from freezing and bursting during cold weather.
When a resident requests to move in or move out of an address, Water Services does not routinely send someone out to turn the water on or off, since the “WAVE” automatic meter reading system makes it possible for Water Services to obtain beginning or ending meter readings. Water service remains on at all times unless the property owner makes a specific request for a turnoff and pays a $100 fee.
If your pipes do break, and water is leaking in your home, emergency water cut-off is available from the City of Kansas City, Mo. A representative from the City will come to your house and shut the water off. Call 3-1-1 or 816-513-1313 to reach an attendant 24-hours-a-day.
By taking a few simple precautions, property owners can help protect their pipes from freezing:
disconnect and drain outdoor hoses
insulate pipes or faucets in unheated areas and leave a pencil-lead, thin stream of water flowing
seal off access doors, air vents and cracks
close the master shutoff valve and drain the pipes
For more information, contact Colleen Doctorian, public information officer for the Water Services Department, at 816-513-0232.
The Kansas City, Mo., Water Services Department maintains and operates water collection, processing and distribution systems, storm water management and control systems, and waste water collection and processing systems for residential and business customers in Kansas City and for wholesale customers in the Kansas City region. Operation is funded entirely by fees charged to customers based on their use of products and services, not by taxes.