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City provides utility line protection for residents

Kansas City, Mo., residents may now sign up for the City’s service line warranty program that covers any necessary repairs to homeowners’ water and sewer lines.

Homeowners will soon receive a letter in their mailboxes from City Manager Troy Schulte that provides information about the optional program and how to sign up.

“Kansas City homeowners are responsible for the maintenance and repair of their own water and sewer lines, and repairs can be very expensive. We hope this program will provide homeowners with peace of mind for a very reasonable cost,” said Councilman John Sharp, who sponsored the resolution authorizing the City to offer this program.

The service line warranty program covers water and sewer line repairs up to $4,000 plus $4,000 additional coverage for public street or sidewalk cutting, if needed. There are no service fees or deductibles.

When homeowners need a water or sewer line repaired, they can simply call the program’s around-the-clock hotline, and a local, qualified plumbing professional will be dispatched within 24 hours to perform the repair.

Homeowners who enroll by Nov. 18 can receive a bundled water and sewer line protection package for $120 per year. Homeowners may instead choose to sign up for sewer line only protection for $73 annually or $6.50 monthly or for water line only protection for $61 annually or $5.50 monthly.

As a special offer during this enrollment period, the normal 30-day waiting period is being waived, so coverage becomes effective upon enrollment.

The service line warranty program is provided through the National League of Cities (NLC) and administered by Service Line Warranties of America (SLWA). Almost 200 cities participate in the NLC program including large cities such as Atlanta, Ga.; Phoenix, Ariz., and San Diego, Calif., and nearby smaller cities such as Prairie Village, Kan.; Roeland Park, Kan.; and Edwardsville, Kan.

The program does not use City funds for administration or promotion. About 7,900 City homeowners already have water and sewer line coverage through the program.

In addition to the benefits for homeowners, the local economy and the environment, the City receives a royalty from SLWA, which is used for Water Services Department customer assistance programs such as helping needy families prevent water shutoffs.

For questions about this service or to enroll, City homeowners may call 1-855-999-8806 or visit


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