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City employees put customer service first

"We're On It!" That's the message citizens will be greeted with when they visit City Hall during Customer Service Week, Oct. 2 to 6.

Visitors to City Hall also will be welcomed by employees and given bottles of City of Fountains, the City's award-winning bottled water.

This is one of the ways the City of Kansas City, Mo., is celebrating Customer Service Week. A resolution before the City Council today officially encourages departments to celebrate the week and to emphasize to employees the importance of providing customer-focused service to their external and internal customers.

A rally on the south steps of City Hall at 414 E. 12th St. on Oct. 2 at 9 a.m. will kick off the weeklong celebration. City Manager Wayne A. Cauthen and Mayor Pro Tem Alvin Brooks are scheduled to speak at the event.

"Every City employee has customers, and we should strive as a City and an organization to provide the best level of customer service possible. Our customers may be internal or external, but ultimately, we are all here to serve the citizens of our community, and to make Kansas City a great place to live, work and visit," Cauthen said.

Departments with facilities away from City Hall also are hanging banners, greeting customers and setting up displays promoting customer service week.

Celebration packets were mailed to all employees' homes which included a "We're On It!" button for employees to wear to show their dedication to providing professional customer service. Banners have been hung outside City Hall to alert citizens about the increased attention the City is putting on customer service with the intention that employees will continue to practice the good habits they exhibit next week.

These are the two competitions that will be conducted during Customer Service Week among City employees:

    Mystery Citizens Program -- Every department will be shopped by a "mystery citizen" and evaluated. The three employees with the highest scores and their workgroups will be rewarded.

    Customer Service Standards -- Departments or workgroups will submit customer service criteria to the Customer Service Week committee and it will be evaluated on how well a department or workgroup has integrated customer service values into daily operations. Workgroups who meet or exceed those standards will be recognized.

The following are just some of the activities that will take place as part of Customer Service Week:

    Convention and Entertainment Centers Department -- A display case in Lobby 2200 highlights department employees and vendors housed in the convention center. Various team building activities include decorating break rooms, bringing treats throughout the week and a theme day.

    Water Services Department -- Banners have been hung outside various locations throughout the city, including the administrative building at 4800 E. 63rd St. Greeters will pass out bottles of water at the administrative building. A Silly Hat Day is planned. Certificates of appreciation that have been signed by the director and deputy director will be given to all Water Services Department employees.

    Municipal Court -- A mystery citizen program is being conducted by this department and the employees will be evaluated on best attitude, smile and composure. Municipal Court also is conducting various team building activities, including Best Dressed Day.

    Aviation Department -- The department is hosting a pancake breakfast for employees Monday morning to kick off Customer Service Week.

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