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News from Water Services

www.kcmo.org/water

CONTACT: Colleen Doctorian, public information officer, 816-513-0232

FOR IMMEDIATE RELEASE: June 30, 2011

New conveniences for Water Services customers

The City of Kansas City, Mo., Water Services Department has added new bill enhancements to customer bills.

Beginning July 1, a graph showing up to 13 months of water usage will appear on the customer’s monthly bill. The graph will help customers to compare their water use to previous bills and similar months.

As of May 1, 2011, water and sewer (or wastewater) service charges have been separated from the commodity/volume charges on customer bills to make the bill easier to understand. For water rates and other billing information, visit our webpage at www.kcmo.org/water.

Customers now have more opportunities to choose between Internet, automated telephone or people-based customer service methods that best fit their needs and the individual situations.

Customers can register their water accounts online at www.kcmo.org/waterbill that will allow them to pay bills online by debit card, credit card and by e-check. Customers can also check account balances, receive e-bills and check past payment amounts.

A video on how to register your water account has also been added to the webpage to assist customers with registration. A video on how to monitor water use and check for leaks is also available.

“We are making considerable progress in providing additional information to customers in a variety of formats including social media like Facebook and Twitter,” said Acting Water Services Director Terry Leeds. “We will continue to add tools to improve customer service for our Water Service Customers.”

For more information about this issue, or about Water Services visit www.kcmo.org/water.

The Kansas City, Mo., Water Services Department maintains and operates drinking water treatment and distribution systems, storm water management and control systems and wastewater collection and treatment systems for residential and business customers in the Kansas City region. Operation is funded by fees charged to customers based on their use of products and services.

Follow Kansas City Water Services on Facebook under Kansas City Water Services and on Twitter at www.twitter.com/kcmowater.

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