FOR IMMEDIATE RELEASE: June 20, 2003
CONTACT: Colleen Newman, Public Information Officer, Water Services Department, (816) 513-2132
Water Services Department divisions moving
Effective Monday, June 23, the Administration and Engineering Divisions of the Water Services Department will have a new location and new telephone numbers.
The new address is 4800 E. 63rd St. The most frequently used telephone numbers are:
Consumer Services – (816) 513-0123 (for questions regarding billing, sewer charges, service transfers, obtaining new service or canceling service)
Customer Service – (816) 513-2109 (for questions or complaints regarding water main breaks, low pressure, meter leaks, repairs, etc.)
After Hour Emergencies – (816) 513-2109 (for questions or complaints regarding water main breaks, low pressure, meter leaks, repairs, etc.)
Backflow – (816) 513-2174
Sewage – (816) 513-2800 (erupting from a man hole)
Sewer Repairs – (816) 513-8000 (sanitary and storm sewer repairs)
Stormwater Fee – (816) 513-1853.
The relocation will consolidate the Water Services Department's functions into one building with 93,000 square feet of space, allowing divisions to interact more efficiently and provide better access for customers.
Customers will still be able to pay water bills and obtain water permits in City Hall. A drop box will remain in City Hall for customers to pay their bills.
The Water Services Department maintains and operates water collection, processing and distribution systems, stormwater management and control systems and waste water collection and processing systems for residential and business customers in Kansas City and wholesale customers in the Kansas City region. Operation is funded entirely by fees charged to customers based on their use of products and services, not by taxes.