News from City Hall
City Communications Office
City of Kansas City, Mo.
FOR IMMEDIATE RELEASE: March 18, 2013
City’s 311 Call Center launches @KCMO311 Twitter account
The City of Kansas City, Mo., 311 Call Center has recently launched a Twitter account to better engage with residents and provide them with more communication options. The Twitter account, @KCMO311, may be accessed at www.twitter.com/kcmo311. Twitter is a social networking platform that lets users share messages called “tweets” of 140 characters or less.
Residents may tweet service requests, such as pothole or street sign repair reports, to @KCMO311, and a 311 Call Center representative will respond with a unique case number. Residents can then track the status of the request online at www.kcmo.org/311. Please note, Twitter should not be used for emergency situations. In emergencies, please call 911.
Residents are encouraged to attach photos to their service request tweets. For example, if a street sign needs repair, attaching a photo of the sign can help illustrate the specific issue. Residents are also advised to include as specific of an address or intersection as possible to help staff more quickly identify where the issue is located.
Twitter is designed to be an open network so everyone can be kept up-to-date about issues. While residents can privately send information to @KCMO311 by using Twitter’s “direct message” function, they should be aware that all tweets are considered public information - including direct messages - and may be subject to public disclosure in accordance with the Missouri Sunshine Law, Chapter 610.
The new @KCMO311 Twitter account is monitored Monday – Friday, from 8 a.m. to 5 p.m.
The 311 Call Center is the City’s central point of contact for services. In addition to Twitter, residents may continue to contact 311 for service requests or information through traditional methods:
Phone: Call 311 or 816-513-1313 between 7 a.m. and 7 p.m. on weekdays.
Web: Complete a Request for Service form online at www.kcmo.org/311.
Email: 3-1-1.Call.Center@kcmo.org or firstname.lastname@example.org, for Spanish
Walk in: Visit our office on the first floor of City Hall, 414 E. 12th St., weekdays from 8 a.m. to 5 p.m.
Mail: 311 Call Center, City Hall, first floor, 414 E. 12th St., Kansas City, MO 64106
This new 311 Call Center Twitter account is just one of many ways the City uses social media to communicate with residents. In fact, a University of Illinois at Chicago study in 2012 ranked the City of Kansas City, Mo., as the #6 most social media-savvy local government in the nation among 75 cities. To view a more comprehensive listing of the City’s social media sites, please visit www.kcmo.org/social.
To learn more about using @KCMO311, the 311 Call Center’s Twitter account, please visit www.kcmo.org/311Twitter.