Update: Trash cart repairs and replacement suspended as of March 1, 2012
Due to a budgetary shortfall, the City will no longer repair or replace trash carts. Please read items 1, 2, 3 and 4 below.
Frequently Asked Questions
1. My cart is broken. What do I do?
Contact the 3-1-1 Call Center by dialing 311 or 816-513-1313. The City will pick up the broken cart from your curb. However, a replacement cart will not be provided. Your trash collection will still occur. To receive collection, place up to two bags of trash at the curb along with your recycle bin. Any additional bags of trash will need a $2 Excess Trash Tag.
2. My cart was stolen. What do I do?
Report it to the police and to the 3-1-1 Call Center. Replacement carts will no longer be provided by the City. Your trash collection will still occur. To receive collection, place up to two bags of trash at the curb along with your recycle bin. Any additional bags of trash will need a $2 Excess Trash Tag.
3. If I cannot receive a cart, how do I get trash service?
Your trash collection will still occur. To receive collection, place up to two bags of trash at the curb along with your recycle bin. Any additional bags of trash will need a $2 Excess Trash Tag.
4. Do I have to use my City issued cart?
Yes. If you have a Ctiy issued cart you must use it for trash collection.
5. What can I put in my cart?
Regular bagged household trash and small items such as irons, toasters, fans, lamps, etc. may be placed in the cart. All items placed in the cart must be small enough to ensure a proper lid closure. No yard waste, hot ash, rocks, bricks, gravel, construction materials or liquids will be accepted. No household hazardous waste items such as motor oil or paint will be accepted. Please contact the Household Hazardous Waste Facility at 816-784-2080 to properly dispose of household hazardous materials.
6. Does trash need to be placed in a bag before it is put in the cart?
Yes. Using bags in the carts helps keep odors in and animals out. Placing loose trash in the cart creates unsanitary conditions both in the cart and in your neighborhood.
7. Can I use my cart for yard waste?
No. You may contact a private yard waste hauler or use any of the City's convenient leaf and brush drop-off locations. The City does provide seasonal curbside yard waste collections. When utilizing the City curbside collection, place your yard waste in brown paper bags or bundle limbs no greater than four feet with twine and place out to the curb at least four feet apart from trash or bulky items.
8. What size is the cart?
The standard-issue cart holds 68 gallons and measures about 25" wide, 26" deep and 42" tall.
9. What do I do with extra trash if my cart is full?
The City will collect all extra trash placed in trash bags beside the cart, as long as each bag has a $2 trash tag and does not weigh more than 40 pounds.
10. I already own a similar cart. Can I use it instead?
No. Cart uniformity has many advantages. One such advantage is that City-issued carts meet specification requirements for semi-automated collection.
11. How many bags does a cart hold?
The 68-gallon cart holds about three to four standard 13-gallon kitchen bags. Actual cart capacity depends on the size and capacity of the bags used.
12. Can I take my cart with me if I move?
No. Since carts are bar-coded according to each address in Kansas City, the cart should remain at the address.
13. Can I leave my cart at the curb or does it need to be put away on non-trash days?
A cart, as with trash bags, may be placed out for collection no earlier than 3 p.m. the day before your scheduled collection day. It should be returned to the house as soon as possible after the collection, but no later than 7 p.m. the day of the collection.
14. How are you going to keep items that are not picked up (oil, gravel, etc.) out of the trash?
We will continue to observe the household trash as it is dumped into the trucks. Any violations found will be left and reported to Neighborhood Preservation for education and/or enforcement action.
15. Will a deposit be required for the carts?
No. There is no deposit required for the carts. Carts will remain the property of the City.
16. Where can I store my trash cart?
Carts can be stored conveniently in your garage or side or back yard.
17. Can I use my cart in the bulky program?
No. Placing the cart out with your bulky items will be a violation and subject to enforcement action. In the event that your bulky day and trash day are the same, please place your bulky items and cart at least four feet apart at the curb.
18. Where and how do I place my cart at the curb?
The cart should be placed within four feet of the curb with the handle of the cart towards the house. There are arrows and instructions on the cart for reference. Carts should be readily accessible with no barriers in front of the cart such as a parked car.
19. What if I am elderly or disabled and cannot manage a large cart?
The City will work with you to develop a solution that meets your needs. Residents who are disabled or unable to get trash and/or recyclable material to the curb for collection may be eligible for assistance.
20. If I am currently enrolled in the City's Disability Service for trash and recycle collection, do I still receive a trash cart?
No. Residents currently enrolled in this program will not receive a cart since the trash and recycling is collected from the porch.