Ivan Drinks, Sr., Chief Information Officer Communications Center 1111 Locust, 3rd flr Kansas City, MO 64106 Phone: 816-513-3640 E-mail: infotech@kcmo.org

The Information Technology Department (ITD) seeks to capture, promote and support innovative technology solutions. ITD consists of the following divisions that provide this service to the other departments and to Kansas City residents: Enterprise Infrastructure Management, Enterprise Systems, Technology Support, Strategic Governance and Administration.

ITD provides acquisition and maintenance for the following:

Telecommunications -- Includes the City's internal telephone systems; outside telephone service for voice and data; and cellular telephones, pagers, long distance and Internet access. ITD also maintains the accounting system and processes for all telecommunications activities.

Infrastructure design and support -- Provides design and support of the centralized network that connects all City buildings via underground fiber and leased digital connectivity.

Help desk services -- Provides over-the-telephone assistance to City staff on desktop software applications and other centralized software applications (such as Microsoft Word, spreadsheet, database, presentation and Lotus Notes), electronic mail and specialized applications. Supports major system applications (i.e., financial, human resources/payroll, computer-aided fire dispatch, online permitting), desktop hardware and peripherals, mainframe and file server systems.

Website and intranet support -- Maintains technical presence both for the City's internet and intranet.  Also provides solutions to support business strategies through interactive application development.

Technology Training -- Manage, coordinate and deliver training on technology used throughout the City.  

Strategic Governance -- Assists City departments in developing proposals for information technology projects, including cost/benefit analyses, development of technical specifications and requests for proposals. Develops service-level agreements, risk analyses and implementation strategies.

PC Lifecycle Program -- Manages the replacement schedules, inventory and vendor negotiations for desktops and laptops throughout the enterprise.    

Enterprise licensing coordination -- Provides record keeping and requisition of enterprise licenses for Lotus Notes and Microsoft Office products to ensure compliance with copyright laws.

Disaster recovery -- Establishes an ongoing effort to ensure that there are contracts, agreements and plans in place to rebuild or replace any critical system within 48 hours of a disaster. This includes contracts for offsite storage of backups, contracts for onsite and offsite replacement equipment, establishment of a remote recovery site, and agreements with current vendors to supply equipment and services in the event of a disaster.

Enterprise Systems -- Maintains support for all enterprise and some department specific applications such as PeopleSoft, KIVA, GIS, M5, Revenue, Cashier for Windows, Municipal Court, Web, LUSI, etc.