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The 3-1-1 Action Center
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The 3-1-1 Call Center is the central point of contact for City services. If you need information, need to request a City service or report a problem with City services, contact the Call Center.



Contact methods for the 3-1-1 Call Center

  • Call: 311 or 816-513-1313 between 7 a.m. and 7 p.m. on weekdays and follow the prompts.
  • Online: Complete a Request for Service form
  • Email: 3-1-1.Call.Center@kcmo.org
  • Walk in: Visit our office on the first floor of City Hall, 414 E. 12th St., Kansas City, MO 64106, weekdays from 8 a.m. to 5 p.m.
  • Fax: 816-513-1303
  • Mail: Action Center, City Hall, first floor, 414 E. 12th St., Kansas City, MO 64106
Information you will need when contacting the 3-1-1 Call Center
  • Location: The exact address or location or as much information as possible to help us identify the exact address.
  • Description: As many details about the situation or condition as possible (for example, an abandoned vehicle's make, model, year, color, license plate number). Be as specific as possible.
  • Timeframe: Length of time the current situation or condition has existed.
  • Contact information: Your name and email address (or mailing address if you prefer) if you would like to receive follow-up information on your request.
Process for service requests via the 3-1-1 Call Center

  1. A service request case will be entered by the customer service staff and you will be provided a case number.
  2. Service requests are forwarded to a key contact person in the appropriate department. The department is held responsible for a timely response to the request.
  3. You can track the status of your request online using the case number provided.
  4. If you would like to provide an update or require additional information, you can contact the Action Center and we will route your information to the department handling your issue.
  5. If you have provided contact information (email or mailing address), you will be notified when the service request has been completed.
  6. When your service request has been completed, we request your feedback on the department service and customer service provided.


    
 
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