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The 3-1-1 Call Center is the central point of contact for City services. If you need information, need to request a City service or report a problem with City services, contact the Call Center. Contact methods for the 3-1-1 Call Center
- Call: 311 or 816-513-1313 between 7 a.m. and 7 p.m. on weekdays and follow the prompts.
- Online: Complete a Request for Service form
- Email: 3-1-1.Call.Center@kcmo.org
- Walk in: Visit our office on the first floor of City Hall, 414 E. 12th St., Kansas City, MO 64106, weekdays from 8 a.m. to 5 p.m.
- Fax: 816-513-1303
- Mail: Action Center, City Hall, first floor, 414 E. 12th St., Kansas City, MO 64106
Information you will need when contacting the 3-1-1 Call Center
- Location: The exact address or location or as much information as possible to help us identify the exact address.
- Description: As many details about the situation or condition as possible (for example, an abandoned vehicle's make, model, year, color, license plate number). Be as specific as possible.
- Timeframe: Length of time the current situation or condition has existed.
- Contact information: Your name and email address (or mailing address if you prefer) if you would like to receive follow-up information on your request.
Process for service requests via the 3-1-1 Call Center
- A service request case will be entered by the customer service staff and you will be provided a case number.
- Service requests are forwarded to a key contact person in the appropriate department. The department is held responsible for a timely response to the request.
- You can track the status of your request online using the case number provided.
- If you would like to provide an update or require additional information, you can contact the Action Center and we will route your information to the department handling your issue.
- If you have provided contact information (email or mailing address), you will be notified when the service request has been completed.
- When your service request has been completed, we request your feedback on the department service and customer service provided.
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