This performance data examines how well the 3-1-1 Action Center and departments do in responding to the thousands of requests for information and service submitted by citizens each month.

3-1-1 Action Center
3-1-1 Monthly Report (call handling and call types)
Satisfaction with 3-1-1 Customer Service

Department Response to Service Requests
Satisfaction with Quality of Service - by Department

Satisfaction with Quality of Service - Trash/Recycling Requests
Satisfaction with Quality of Service - Street Maintenance Requests
Satisfaction with Quality of Service - Water Services Requests
 

Selected performance indicators are collected each month from City departments. Some of these indicators measure the efficiency or effectiveness of a department's performance in a given area, while others are indicators of their workload that are influenced by external factors such as the economy. Most indicators are tracked on a monthly and fiscal year-to-date basis (where possible). Current statistics are compared against targets where they exist, or previous year data.