Call Center – One call for service The 3-1-1 Call Center was established in 1974 to be a one-stop information and assistance office and a bridge between residents and their city government. The Action Center’s customer service specialists are trained to answer residents’ questions, act on complaints and service requests and solve problems related to city government.
The 3-1-1 Call Center receives an average of 1,000 inquiries per week; 65 percent of these inquiries are for information and 35 percent are requests for service.
The 3-1-1 Call Center not only assists residents, but also provides valuable services to City officials by identifying potential problems with services and improving public relations. If a resident contacts the Action Center with a complaint or problem, a customer service specialist contacts the appropriate City official or department. The complaintant is guaranteed a response and timeframe. If the complaint requires more time than expected, the complainant will receive periodic status reports until it is solved or an acceptable explanation is provided.
Residents may request help or report a problem by calling the 3-1-1 Call Center, weekdays between 7 a.m. and 7 p.m. at 816-513-1313 or 311.
Office on Disabilities
The Kansas City, Mo. Office on Disabilities serves as a resource center, advocate for people with disabilities, and adviser to the Mayor, City Council, City Manager, and all City departments. The office ensures that city services, programs and legislation address the needs of residents with disabilities.
The director of this office is the City’s ADA Coordinator. The ADA Coordinator is responsible for coordinating the efforts of the City to comply with Title II of the Americans with Disabilities Act and for investigating any complaints that the City has violated Title II of this act.
The ADA Coordinator may be contacted at 816-513-6568, or by email at julie.steenson@kcmo.org.
Any person desiring a reasonable accommodation regarding any City services may contact the 3-1-1 Call Center.
Click here for more information on the Americans with Disabilities Act.
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